Trust & safety
Care built on honesty
PetHostelsAfrica is a new community. We have not yet performed background, identity or insurance checks on anyone — so here's how to protect your pet and yourself.
Meet before booking
Meet in person or by video call. Let your pet meet them too.
Discuss the emergency vet
Agree which vet to use and how emergency costs will be covered.
Put it in writing
Care instructions, dates, payment and house rules — written down and agreed by both sides.
Request references
Ask for contacts from previous pet parents and actually call them.
Verify identity yourself
Check an ID and confirm contact details before handing over keys or pets.
Before-you-go checklist
- Feeding amounts and schedule
- Medication and dosage
- Vet name, address and phone
- Your emergency contact
- Vaccination records
- Walk routine and leash habits
- Behaviour notes (fears, other animals)
- Spare keys and house access
- Agreed price and payment method
- Daily update expectations
Cancellations
Agree a cancellation and refund policy in writing before care begins. Arrangements are between pet parent and provider.
Emergencies
In an emergency, sitters go straight to the agreed vet and contact the owner immediately. Pet parents should stay reachable and keep a backup contact.